Query/Helping Rules

Be Polite
We understand that an issue may have frustrated you. However, please be courteous to those who are trying to help. Remember, no one but you knows exactly what you are experiencing with the issue. Sometimes questions are necessary to sift through the steps taken or to rule out certain causes.


Provide Information & Results
Please provide the information requested whether the request is from an admin or member who is trying to help you. Do not respond with another question (topic) or jump 3 steps ahead without bringing everyone up to date.


NEVER post login information (password or email address). Staff will never ask you for your password or personal information.


Try Suggestions Offered
If asked to try different options, post the results of each option tried. Avoid a "did not work" response. If a suggestion has a different effect, let us know.


Do not respond to a suggestion (or solution) with just "I don't understand". Please explain what it is you do not understand so that we may clarify it.


Your Issue is Solved.
If you were able to solve the issue before a Staff or other member was able to respond; or a suggestion provided works, please post back letting us know that your issue is resolved.

If multiple suggestions were provided, please let us know which one worked for you.


Please do NOT delete your posts - no matter how complex or simple the question or answer was, your thread could help another member experiencing a similar issue.


Be Polite
Understand that the member with the issue may be quite frustrated. Please be courteous and reassuring that, as a community, both you and the member in need can work together to solve the issue.


Exercise The Three R's
READ the post thoroughly to make sure that you understand the issue.

REVIEW the entire thread for additional information provided, or so you are not repeating a response.

RESPOND only if you are able to provide a constructive response that is accurate and/or pertinent to the issue at hand.


Constructive Replies
All linking should be to the relevant page and the post should be clear on what the member is to expect when following any given instructions or links.


Do not offer code or any information that is copyrighted.


Replies should ideally be with thought to the scope of the issue for the member at the current moment, as well as other potential members who may seek similar resolutions of the problem.

Avoid hopping in a thread and posting short one-offs, such as "try this" (with a link).


Don't Post for Posts Sake
Please do not post just for the sake of posting or inflating your post count. Also do not rush to hit every thread appearing to be helpful while providing no real information towards a solution.


Responding to thread with "same", "me to", "this happened to me" or "I've heard about this" is extremely frowned upon.


Avoid blindly guessing at a solution.
An educated guess based on the facts provided and previous experience or knowledge of a similar issue is acceptable.


Respect other Responders
If you observe a Staff member or another helping member successfully interacting with the member in need, please stop and consider whether your post will assist in the resolution or possibly confuse and distract the member who needs the issue resolved.


Staff members may step in at any time to offer clarification, if needed.